Tödeb Arbitration Board Form

“For individual complaints unrelated to your commercial activities regarding the payment services we provide under Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions, you may apply to our organization within 2 years from the date of the transaction. If you receive a negative response from our organization or do not receive a response within 20 days from the date of application, you may apply to the Individual Arbitration Board of the Turkish Payment and Electronic Money Institutions Association within 60 days from the date of notification of the negative response or the end of the response period by filling out the application form located at https://todeb.org.tr/hakemheyetibasvuruformu/ along with information and documents regarding the subject of the dispute. For detailed information on this subject, you can review the brochure located at https://todeb.org.tr/source/hakem-heyeti/Yeni_Brosur_Tr.pdf.”

Abonesepeti Authorized Representative Certificate

Your payment transactions are processed by Birleşik Ödeme Hizmetleri ve Elektronik Para A.Ş., which operates under the license it holds within the framework of the Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions and is supervised by the Central Bank of Turkey (TCMB). ABONESEPETİ BİLİŞİM TEKNOLOJİLERİ ANONİM ŞİRKETİ is the representative of Birleşik Ödeme Hizmetleri ve Elektronik Para A.Ş. with code 8253417155. You can reach Birleşik Ödeme Hizmetleri ve Elektronik Para A.Ş. by phone at 0 (212) 241 54 59.